Everything you need to know about shipping, tracking, and receiving your BubbleBay goodies.

📦Shipping Methods & Delivery Times

We offer several shipping options to get your bubbles to you exactly when you need them.

Shipping Method	Estimated Delivery	Carrier
Standard Shipping	5–8 business days	USPS / FedEx Ground
Express Shipping	2–3 business days	FedEx 2Day / UPS
Overnight Shipping	Next business day*	FedEx Overnight
International Shipping	7–18 business days	DHL / USPS Intl.

* Overnight orders placed before 12:00 PM EST Monday–Friday ship the same day. Orders after cutoff or on weekends ship the next business day.

💰Shipping Costs

We keep shipping simple and transparent. Rates are calculated at checkout based on weight, destination, and chosen speed.

• Standard Shipping — starts at £4.99 (free on orders over £45)
• Express Shipping — flat rate £12.99
• Overnight Shipping — flat rate £24.99
• International Shipping — calculated at checkout (duties & taxes may apply)

🎉Free Standard Shipping automatically applied to all domestic orders over £45 — no code needed!

⏳Order Processing Time

We begin processing your order as soon as it’s placed. Most in-stock items are packed and handed to the carrier within 1–2 business days (Monday–Friday, excluding holidays).

• Cutoff time: Orders placed after 12:00 PM EST may be processed the next business day.
• Peak seasons: During high-volume periods (holidays, sales), processing may take an extra 1–2 business days.
• Pre-orders/Backorders: Estimated ship dates are noted on the product page; you’ll be notified if anything changes.

You’ll receive a confirmation email as soon as your order ships, with tracking details included.

🔍Tracking Your Order

Once your package leaves our facility, we’ll send a shipping confirmation email to the address associated with your order. This email includes a tracking number and a direct link to track your package in real time.

• You can also track your order anytime by logging into your BubbleBay account (if created) or using the tracking link provided.
• If you don’t see the email, check your spam/junk folder or contact us with your order number and we’ll resend it.
• Tracking updates may take up to 24 hours to appear after the label is created.

📬Missing tracking? Email us at support@bubblebay.shop and we’ll provide an update within a few hours.

🌍International Shipping

BubbleBay ships to many countries worldwide! International delivery times vary by destination and customs processing.

• Delivery window: Typically 7–18 business days, but can be longer for remote regions.
• Customs & Duties: All international orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer’s responsibility.
• Customs delays: We cannot control or predict customs clearance times; occasionally packages may be held for inspection.

📋We recommend checking with your local customs office for information on potential charges before placing your order. If you have questions, reach us at support@bubblebay.shop.

⚠️Lost, Delayed, or Damaged Packages

While the vast majority of orders arrive without issue, we’re here to help if something goes wrong.

• Lost/Missing package: If tracking shows delivered but you can’t find it, first check with neighbors and your local post office. If still missing, contact us within 5 days.
• Severe delay: If your package hasn’t moved in 7+ days (domestic) or 14+ days (international), let us know and we’ll investigate.
• Damaged upon arrival: Please email clear photos of the damaged item and packaging to support@bubblebay.shop within 7 days of delivery. We’ll arrange a replacement or refund promptly.

All claims are handled on a case-by-case basis, but we always strive for a fair and speedy resolution.

🏠Change of Address & Order Modifications

We process orders quickly, but if you need to update your shipping address or modify an order, please email us immediately at support@bubblebay.shop with your order number and the requested change.

• Address changes can only be made before the order ships. Once tracking is generated, we’re unable to reroute.
• Combining orders or adding items to an existing order isn’t possible after checkout — you may place a new order and request cancellation of the previous one if it hasn’t shipped.
• If an incorrect address is provided and the package is returned to us, we’ll contact you for re-shipment (additional shipping fees may apply).